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Network and computer support staff are ever more in demand in this country, as businesses have come to depend on their technical advice and skills. The nation’s requirement for increasing numbers of skilled and qualified individuals multiplies, as human beings become ever more dependent on PC’s in the modern world.

Often, trainers provide a bunch of books and manuals. This can be very boring and not really conducive to studying effectively. Recent studies into the way we learn shows that memory is aided when we involve as many senses as possible, and we get physically involved with the study process.

Locate a program where you’ll receive a selection of DVD-ROM’s – you’ll begin by watching videos of instructors demonstrating the skills, with the facility to use virtual lab’s to practice your new skills. Every company that you look at should willingly take you through a few samples of the materials provided for study. You’re looking for evidence of tutorial videos and demonstrations and interactive areas to practice in.

Often, companies will only use just online versions of their training packages; and although this is okay the majority of the time, imagine the problems if you lose your internet access or you get intermittent problems and speed issues. A safer solution is the provision of CD and DVD ROM materials which don’t suffer from these broadband issues.

Your training program should always include the most up to date Microsoft (or relevant organisation’s) authorised simulation materials and exam preparation packages. Sometimes people can get confused by practising exam questions that aren’t recognised by official boards. Often, the question formats and phraseology is unfamiliar and it’s vital that you know this. A way to build self-confidence is if you test whether you’re learning enough through tests and mock ups of exams before you take the real deal.

An all too common mistake that we encounter all too often is to look for the actual course to take, instead of focusing on where they want to get to. Colleges are full of unaware students that chose a program because it looked interesting – rather than what would get them the job they want. It’s common, for example, to find immense satisfaction in a year of study only to end up putting 20 long years into a job you hate, as a consequence of not performing the correct research when you should’ve – at the outset.

Make sure you investigate your leanings around earning potential and career progression, and whether you intend to be quite ambitious. It makes sense to understand what will be expected of you, which particular certifications are required and how you’ll gain real-world experience. We recommend that students seek advice from an experienced professional before making your final decision on some particular learning path, so you can be sure that the specific package will give the skill-set required for your career choice.

Looking at the myriad of choice out there, does it really shock us that a large percentage of trainees don’t really understand the best career path they could be successful with. Scanning a list of IT job-titles is a complete waste of time. The vast majority of us have no idea what our next-door neighbours do at work each day – so what chance do we have in understanding the subtleties of a new IT role. Often, the key to unlocking this question in the best manner stems from a thorough talk over some important points:

* Your individual personality and interests – the sort of working tasks you enjoy or dislike.

* What time-frame are you looking at for your training?

* Have you thought about salary vs job satisfaction?

* Considering all that Information Technology encapsulates, it’s obvious you’ll need to be able to absorb how they differ.

* You’ll also need to think hard about the level of commitment that you will set aside for the accreditation program.

For the average person, dissecting each of these concepts will require meeting with a professional who can investigate each area with you. And we’re not only talking about the accreditations – but also the commercial requirements and expectations of industry too.

One of the most important things to insist on has to be proper direct-access 24×7 support via dedicated instructors and mentors. So many companies we come across only seem to want to help while they’re in the office (9am till 6pm, Monday till Friday usually) and nothing at the weekends. Be wary of any training providers that use ‘out-of-hours’ messaging systems – where an advisor will call back during standard office hours. This is useless when you’re stuck and need help now.

We recommend looking for colleges that utilise many support facilities active in different time-zones. These should be integrated to enable simple one-stop access together with round-the-clock access, when you need it, without any problems. Don’t under any circumstances take a lower level of service. Online 24×7 support is the only way to go for technical courses. Perhaps you don’t intend to study during the evenings; but for most of us, we’re at work while the support is live.